The State of Bots in 2019: Successes and Failures
“We are in the Era of the Customer,” says Shep Hyken. We are indeed. It’s a...
“We are in the Era of the Customer,” says Shep Hyken. We are indeed. It’s a...
For decades, companies have turned to Business Process Outsourcing (BPOs) as a way to cut...
Over a decade ago, in 2007-era Toronto, Shai Berger, Jason Bigue, and Mike Pultz launched...
It’s been a big year for Avaya, probably the most important 12-month period in the company’s...
Last week, Fonolo hosted an insightful live discussion on the three main forms of text-based communication...
Consumers love to communicate with each other over text channels and, according to recent studies, they are eager to...
A number of call center companies reported earnings in the last few weeks, so it’s time...
Consumers love to communicate with each other over text channels and, according to recent studies, they...
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