Category: Uncategorized

Active listening is an essential skill for contact center agents for one very good reason: customers...

A well-designed chatbot can be a powerful addition to your call center toolkit. This is good...

If you’re in the contact center industry, 80/20 service levels are likely nothing new. You may...

Call-backs are a game-changer for contact centers dealing with an influx of inbound calls. But did...

Attending contact center conferences and live events is an excellent way to keep up with technology...

Lowering call abandonment rates in contact centers is one of the most powerful performance levers available...

Is your contact center staying on top of advancements in AI and automation? There’s a lot...

SIP and VoIP are two acronyms often used by call center managers who sort of know...