5 Ways the Phone Call’s Role is Changing in Customer Service
For decades, the phone call was the dominant choice for getting customer service from a company...
With the labor shortage, a workforce in transition, and the dynamic (but disruptive) impact of AI, managing a contact center in 2024 can be a real workout. Why not take a break from the heavy lifting...
Read More For decades, the phone call was the dominant choice for getting customer service from a company...
Looking for the latest trends? This paper was updated for the new decade. Read it here:...
Coca-Cola reigned 13 straight years atop Interbrand's Best Global Brands list before finally being displaced by...
Although the concept of replacing hold-time with a call-back has been around for decades, changes in...
In this digital age, consumers are more empowered today through the use of technology and social...
There are over 2 billion smartphones in use right now. And in developed countries, penetration is...
How do you view the role of the call center? Most executives see it as an...
Mark your calendars folks! The Credit Union Call Center Conference, October 5-7 at the Paris Hotel...
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