How the TCPA Update Affects Call-Backs
If you're involved with call centers in any way, you're no doubt aware of the Telephone...
With the labor shortage, a workforce in transition, and the dynamic (but disruptive) impact of AI, managing a contact center in 2024 can be a real workout. Why not take a break from the heavy lifting...
Read More If you're involved with call centers in any way, you're no doubt aware of the Telephone...
A contact center can’t operate smoothly without a properly optimized workforce. It is simply impossible to...
Many contact centers strive to provide the best possible experience for their callers. As we all...
I've always believed (perhaps naively), that anything that improves the experience for call center agents also...
If you manage a contact center, one of the toughest tasks you do is prioritizing the...
Improving call center performance has always been an area of importance for credit unions. However, as...
The call center experience is a universal part of modern life to the point where anyone...
We all know that focusing on the customer experience is the key to a successful call...
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