How Call-Backs Can Provide Concrete ROI for Your Call Center
The best way for a call center to stand out from the competition is by providing...
With the labor shortage, a workforce in transition, and the dynamic (but disruptive) impact of AI, managing a contact center in 2024 can be a real workout. Why not take a break from the heavy lifting...
Read More The best way for a call center to stand out from the competition is by providing...
The bar for customer service has never been higher. In fact, today’s consumers are so demanding...
Did you know that over 60% of consumers feel that even one-minute of hold-time is too...
Here at Fonolo, customer service is a passion. We're always reading, writing and discussing ways to...
Smartphones and other mobile devices are an excellent way for your business to reach out to...
Sixty-five percent of consumers admit to ending a relationship with a company over a single bad...
Understatement of the day: Working in a call center is a thankless job! Managers, who are...
Fonolo is excited to announce it received the Best Technology Solution Provider Award at the 2015...
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