4 Pieces of Research Every Call Center Pro Should Have Handy
With the explosion of content available today, I think it's easy to feel overwhelmed. As a...
With the labor shortage, a workforce in transition, and the dynamic (but disruptive) impact of AI, managing a contact center in 2024 can be a real workout. Why not take a break from the heavy lifting...
Read More With the explosion of content available today, I think it's easy to feel overwhelmed. As a...
One of the amazing things about Twitter is the unexpected, and unplanned, behaviors that have developed...
One of the stats we often lead with is from Forrester, who notes that "75% of...
Have you ever talked to a customer service rep and had that feeling that they just...
There are few work environments as stressful as the call center. Among the daily requirements for...
Consumers are twice as likely to share a bad customer service experience than a positive one,...
Gone are the days when social media was a 'nice to have'. Any company who hasn’t...
Fonolo is proud to be a part of the 16th Annual Call Center Week Conference &...
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