3 Call Center Ideas That Totally Miss the Point
I was looking for an example of how someone can completely miss the point, when I...
With the labor shortage, a workforce in transition, and the dynamic (but disruptive) impact of AI, managing a contact center in 2024 can be a real workout. Why not take a break from the heavy lifting...
Read More I was looking for an example of how someone can completely miss the point, when I...
In a modern multi-channel contact center agents should have the ability to handle several customer interactions...
This is the fourth and final post in our series exploring all the ways that adding...
The best way for a call center to stand out from the competition is by providing...
The call center is an extremely stressful work environment. Simply knowing how to run a call...
If you were #onholdwith your cable provider on Saturday night, you weren't alone. While many people...
We’re in the middle of a series of posts exploring the ROI of adding call-backs to...
The best part of my day at Fonolo, without question, is working with customers where Fonolo...
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