“Avaya Engages”, Analysts Weigh In
On Thursday, Avaya held a major analyst event (called "Avaya Engages") to make several announcements and...
With the labor shortage, a workforce in transition, and the dynamic (but disruptive) impact of AI, managing a contact center in 2024 can be a real workout. Why not take a break from the heavy lifting...
Read More On Thursday, Avaya held a major analyst event (called "Avaya Engages") to make several announcements and...
There is no shortage of companies that want to make social media their new BFF, particularly...
Yes, it's true: Santa's watching your call center. He knows which ones have been naughty, and...
Our December 9th news release announced some exciting news - UMass Memorial Health Care has implemented...
Time for the 3rd installment of our list of top analysts covering contact center technology! Our...
At the best of times, being a customer service representative can be a thankless job. During...
Adapting to changes in the call center industry has become an annual requirement (this is especially...
In his essay, “How Tracy Austin Broke My Heart,” David Foster Wallace discusses how un-insightful most...
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