The Future of Multi-Channel Customer Service
The desire to please customers continues to rank as a top priority for service organizations. Poor...
With the labor shortage, a workforce in transition, and the dynamic (but disruptive) impact of AI, managing a contact center in 2024 can be a real workout. Why not take a break from the heavy lifting...
Read More The desire to please customers continues to rank as a top priority for service organizations. Poor...
The customer is the center of any business. We refer to their desires and needs when...
When it comes to reducing hold-time in the call-center, there are a number of terms that...
Travel is the single largest e-commerce category. Last year, in the US alone, online travel spending...
ContactBabel, a leading analyst firm for the contact center industry, just released this year's US Contact...
We had a terrific webinar last week with guest Nate Sidmore, Web Analyst, from World Travel...
We're all well aware of the major hurdle retailers face: understanding consumer buying habits. Spending habits...
Why do people hate call centers so much? Usually, for reasons we can all relate to:...
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