3 Must-Read Posts About Virtual Queuing
We've all been that disgruntled customer at one point or another, where we find ourselves counting...
With the labor shortage, a workforce in transition, and the dynamic (but disruptive) impact of AI, managing a contact center in 2024 can be a real workout. Why not take a break from the heavy lifting...
Read More We've all been that disgruntled customer at one point or another, where we find ourselves counting...
Whether you call it "holding your place in the queue", "call-back software", or "virtual queuing", it...
Last week, Fonolo hosted a Google Hangout to discuss social media in the area of customer...
Social media allows you to connect, engage and interact with customers like never before. It's clear...
The traditional call center is used as a central hub for consumers to call agents regarding...
A critical shift has occurred in contact center operations. In 2012, for the first time, the...
Contact center managers have a dizzying array of technologies to choose from today: speech analytics, mobile...
It’s an understatement to say social media is making an impact on customer loyalty. According to Sprout...
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