Don’t Sink your Mobile E-commerce Experience by Sending Customers to an IVR
The battle for e-commerce market share will be won or lost on the mobile app. In...
With the labor shortage, a workforce in transition, and the dynamic (but disruptive) impact of AI, managing a contact center in 2024 can be a real workout. Why not take a break from the heavy lifting...
Read More The battle for e-commerce market share will be won or lost on the mobile app. In...
Over the last few months, I’ve read countless articles related to call centers. All of which...
It’s no surprise that customers will ditch a company when their service is not up to...
Fonolo is happy to announce World Travel Holdings to our growing list of customers as we continue to...
One of Canada's biggest ISP’s, Rogers Communication, experienced a widespread outage in Southern Ontario in the...
What does the 2013 call center landscape look like? Many trends will dominate the call center...
WebRTC is a technology framework that makes it possible to have "Real-Time Communication", i.e. voice and...
The call center is going through an exciting and speedy transformation, quite unprecedented in its long...
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