The 5 Biggest Challenges for Call Center Managers
The call center is one of the world's toughest work environments. Having to deal with angry...
With the labor shortage, a workforce in transition, and the dynamic (but disruptive) impact of AI, managing a contact center in 2024 can be a real workout. Why not take a break from the heavy lifting...
Read More The call center is one of the world's toughest work environments. Having to deal with angry...
Guest Post by Malcolm Carlaw A company’s reputation is based on the customer's experience. Fixing or...
The last few weeks have been intense. With the pressure of sourcing 'the' perfect set of...
Despite the telephone being the most popular channel for support, it also has the reputation for...
Voice biometrics is the process of identifying a user by analyzing the characteristics of his/her speech....
Just because you’re running a start up doesn’t mean you should skimp out on a ‘professional...
The customer service industry is not keeping up with higher customer expectations, as only 8% of...
As a marketing manager in the customer service and call center industry, I spend a lot...
Select the type of demo you'd like.