How Social Media is Nudging Call Centers to Get Their Act Together
Fonolo is all about fixing the call center experience, yet we spend a lot of time...
With the labor shortage, a workforce in transition, and the dynamic (but disruptive) impact of AI, managing a contact center in 2024 can be a real workout. Why not take a break from the heavy lifting...
Read More Fonolo is all about fixing the call center experience, yet we spend a lot of time...
With double-digit growth forecasted in many emerging markets such as China, India, Russia, and Brazil, the...
The intersection of the call center and the smartphone has become one of the most exciting...
What’s Your Brand Fashion Style? Shortly after I joined Fonolo, I suggested the company revitalize their...
This post has been updated for the new decade! Read it here now: Top 20 Customer...
Most organizations are taking social media seriously and have placed it at the top of their...
My post last week demystifying Call-Backs vs Click-to-Call vs Virtual Queuing got quite a bit of...
Recent budget cuts have left the IRS with 5,000 fewer employees than last year, forcing taxpayers...
Select the type of demo you'd like.