The Difference Between Call-Backs, Click-to-Call, and Virtual Queuing
In the battle to improve the call center experience, three frequently used terms are: call-back, click-to-call,...
With the labor shortage, a workforce in transition, and the dynamic (but disruptive) impact of AI, managing a contact center in 2024 can be a real workout. Why not take a break from the heavy lifting...
Read More In the battle to improve the call center experience, three frequently used terms are: call-back, click-to-call,...
I'm no stranger to start-up companies; I've had my fair share of big companies, egos, and...
The customer is king, influencing the actions of even the largest corporations when it comes to...
The telephone is the most popular method for customer support. According to Forrester Research, 69% of...
No one should have to wait on hold anymore. Virtual queuing technology -- which replaces hold...
What happened??? On March 3rd, United Airlines attempted to merge their reservation system with Continental. It...
To kick off Fonolo’s Fiscal Year, Shai asked everyone to bring in silly hats. As newbies,...
Last week, the Fonolo team met Scott at the Enterprise Connect conference. Scott's the kind of...
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