6 Steps to The Ultimate Social Contact Center
Social customer service is a great new opportunity to drive satisfaction, loyalty, and differentiation. Most organizations...
With the labor shortage, a workforce in transition, and the dynamic (but disruptive) impact of AI, managing a contact center in 2024 can be a real workout. Why not take a break from the heavy lifting...
Read More Social customer service is a great new opportunity to drive satisfaction, loyalty, and differentiation. Most organizations...
Shortly after I accepted the position at Fonolo, I was asked if I could carve out...
Call centers need to be mindful of trends related to customer behavior. What's trending right now...
We are excited to have just released a case study of a major Australian mobile carrier....
This post is based on a question that was recently posted on Quora titled "Does Google...
Q: What if our IVR is already asking questions before connecting to an agent? Ian P....
Organizations that deliver an enhanced customer experience are thriving. It is no coincidence that industry leaders...
Excitement. Anticipation. Sugar Rush. These are just a few thoughts that come to mind while I...
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