Video: The Real Impact Of Cloud-Based Call Centers
Cloud-based call centers are starting to have a big impact on the industry. A lot of...
With the labor shortage, a workforce in transition, and the dynamic (but disruptive) impact of AI, managing a contact center in 2024 can be a real workout. Why not take a break from the heavy lifting...
Read More Cloud-based call centers are starting to have a big impact on the industry. A lot of...
A recent survey commissioned by Nuance Communications and conducted by Vocal Laboratories concludes that, "consumers have...
Q: If we deploy Fonolo, how much training will our call center agents need? Mike B....
The evolution of customer service is being shaped by changing trends in business, consumers, and the...
ITEXPO East 2012 caught up with Shai Berger, Fonolo's CEO, to discuss the breakthrough concept of...
Very exciting news today at Fonolo. As we continue to be recognized as industry trailblazers, we...
The call center industry continues to evolve as it responds to changes in the global business...
Q: I’ve been struggling with trying to implement some new customer experience strategies with my call...
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