Quantifying the return on customer experience investments
Here’s a fascinating study from Watermark Consulting: Return on Customer Experience Investments. Here’s how they describe...
With the labor shortage, a workforce in transition, and the dynamic (but disruptive) impact of AI, managing a contact center in 2024 can be a real workout. Why not take a break from the heavy lifting...
Read More Here’s a fascinating study from Watermark Consulting: Return on Customer Experience Investments. Here’s how they describe...
What is misnavigation? Quick review: A call is considered misnavigated if a caller connects to the...
Fonolo has always received a tremendous amount of interest from banks, insurance companies and other financial...
Multi-channel call centers are getting more and more common. Today’s customer wants to reach you through...
“My company was losing a lot of incoming calls from our clients who were not willing...
Most people would agree that improving customer experience yields a positive impact on your bottom line....
As we’ve written here before, the mobile application is a huge opportunity for companies to improve...
Fonolo CEO, Shai Berger, will be presenting at the Emerging Communication Conference next week in San...
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