Stop asking your customers to repeat information
One of the great benefits of using Fonolo is that you can fix the “data pass-through”...
With the labor shortage, a workforce in transition, and the dynamic (but disruptive) impact of AI, managing a contact center in 2024 can be a real workout. Why not take a break from the heavy lifting...
Read More One of the great benefits of using Fonolo is that you can fix the “data pass-through”...
Speech recognition can be awesome Speech recognition is a technology that can do amazing things. For...
Increasingly, companies are releasing mobile apps for their customers. More and more mobile apps In verticals...
Contact centers are increasingly moving to a fully hosted approach, aka “call center in the cloud”....
Ask yourself a simple question: “Do customers enjoy calling my company?” The frustrations are all too...
We certainly don’t envy the role of VP Customer Service these days. He or she has...
Without exception, the companies I talk to are devoting a lot of effort to their mobile...
We're extremely excited to be in Las Vegas this weekend, at the International Avaya User Group...
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