How Twitter is changing the customer service equation
A recent study found that: ... at least once a week, 33% of active Twitter users...
With the labor shortage, a workforce in transition, and the dynamic (but disruptive) impact of AI, managing a contact center in 2024 can be a real workout. Why not take a break from the heavy lifting...
Read More A recent study found that: ... at least once a week, 33% of active Twitter users...
Dislike for IVR systems is fairly universal. In my line of work, I hear many stories...
As the multi-channel call center gets more and more common, implementations of click-to-chat get more common....
The challenges faced today by the executive in charge of customer service are very different from...
The rapid rise of the smartphone is hardly news anymore. But to refocus your attention on...
Our mission at Fonolo is to fix common aggravations with the call center experience. One common...
Recently at Fonolo we've started to host regular webinars on a variety of topics. This month we're...
We all know that poor customer experience will send your customers packing. If your target demographic...
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