Do companies really want to avoid customer calls?
When someone hears about what we’re doing at Fonolo, they sometimes say: “Aren’t the phone systems...
With the labor shortage, a workforce in transition, and the dynamic (but disruptive) impact of AI, managing a contact center in 2024 can be a real workout. Why not take a break from the heavy lifting...
Read More When someone hears about what we’re doing at Fonolo, they sometimes say: “Aren’t the phone systems...
We speak to many companies that have outsourced some or all of their call center operations....
I'm thrilled to report that our next webinar will focus on ROI! Normally I'm the first...
Hold times have always been a closely guarded secret of the industry. Companies still don’t publish...
One of the major trends in the world of contact centers is the move to a...
From the first day that we announced our enterprise product, the financial industry has been the...
I wrote on my blog recently about the prevalence today of multi-sited call centers. My guess...
We have believed for several years that the rise of the smart phone is driving the...
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