Success of Google’s Click to Call is important for call centers
Google’s click-to-call ad program, which started only a year ago, is generating “millions of calls every...
Editor's Pick
Top Contact Center Industry Trends for 2023
Contact centers are dynamic, evolving workplaces, which makes industry trend spotting an exciting sport — sometimes prone to error — but always full of discovery! Like many industries, contact centers have seen the pace of...
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Latest Blog Posts
Video from Enterprise Connect now available
Here is video of my 5 minute presentation at last week’s Enterprise Connect Conference. I was...
Press Release: Fonolo selected by Sirius Radio Canada
Terrific news today: We are able to announce that Sirius Radio Canada is using Fonolo to...
Fonolo named to the Innovation Showcase at Enterprise Connect
Great news! The good folks at Enterprise Connect have included Fonolo in their Innovation Showcase. Press...
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Fonolo attending Enterprise Connect Conference
Fonolo will be attending the Enterprise Connect Conference in Orlando next week. If you are attending, please...
Why are your customers still waiting on hold?
Waiting on hold is consistently one of the top complaints about phone-based customer service. One way...
Another study confirms the importance of high customer service
Improving customer experience yields a positive impact on your bottom line. That is a core part...
eBay scolded for long hold times
Time Magazine took eBay to task last week for long hold times, and other matters, complaining...