AmEx study confirms it pays to treat your customers well
American Express released a terrific study last week called the Global Customer Service Barometer. The goal...
With the labor shortage, a workforce in transition, and the dynamic (but disruptive) impact of AI, managing a contact center in 2024 can be a real workout. Why not take a break from the heavy lifting...
Read More American Express released a terrific study last week called the Global Customer Service Barometer. The goal...
In Canada, estimates say that 30% of all wireless users will be on smartphones by the...
The use of speech recognition in phone menus is one of those advances in technology that...
Customer Management IQ, one of the leading publications covering the call center and customer service space...
The 3rd annual Emerging Communication Conference starts today in San Francisco. eComm always has a special place in...
Last month, two of Canada's 6 major banks have released iPhone apps: CIBC and BMO. I'm...
Welcome to the new Fonolo blog! Until now, Fonolo news and related information was posted on...
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