Speech-recognition is not making phone menus any better
The use of speech recognition in phone menus is one of those advances in technology that...
Editor's Pick
Customer Expectations: The Complete Guide
Companies place a great deal of importance on meeting customer expectations. According to Forrester, nearly 95% of leaders say that providing a good customer experience is a top strategic priority, and 75% want to use...
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Latest Blog Posts
CMIQ calls Fonolo’s approach “Nirvana”
Customer Management IQ, one of the leading publications covering the call center and customer service space...
Fonolo at eComm Conference today
The 3rd annual Emerging Communication Conference starts today in San Francisco. eComm always has a special place in...
Third Canadian bank in 2 months releases an iPhone app
Last month, two of Canada's 6 major banks have released iPhone apps: CIBC and BMO. I'm...
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Welcome to our new blog
Welcome to the new Fonolo blog! Until now, Fonolo news and related information was posted on...