How to Become a Customer Experience Manager
Customer experience managers in the contact center have never mattered more. Why? Because even though most...
Lowering call abandonment rates in contact centers is one of the most powerful performance levers available to call center managers. It’s also what Fonolo Call-Backs do best. Reducing abandonment rates is a primary benefit of...
Read More Customer experience managers in the contact center have never mattered more. Why? Because even though most...
SIP and VoIP are two acronyms often used by call center managers who sort of know...
Do Traditional Contact Center KPIs Still Matter? KPIs monitor just about everything that happens in a...
We’ve all heard about the human touch and how important it is in the CX and...
CCMC’s Customer Rage Study is a fascinating look at CX, designed to help customer service pros...
How do self-service tools and strategies apply to your call center? Dive into our complete guide...
No stranger to change, the contact center industry has been ahead of the curve throughout the...
Self-service is one of the hottest topics in the CX and contact center spaces. Find out...