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Lots of conversations happen daily at your contact center. But do you know what’s being left unsaid? An open, communicative work environment is the key to a healthy and vibrant work culture. Saying you have...
So, you’re hiring a new call-center agent. The reality is, finding the...
You may think that watching movies and television shows is something you...
As we transition back to the call center, we all need to...
In our on-going effort to demystify call center metrics, 'occupancy rate' shouldn't...
As we speed towards the close of our third official month in...
Updated 2020: Call center work gets a bad rap for being stress-inducing,...
Is your contact center providing the best customer experience possible? One of...
Updated June 2020 In 2013, CCMC and NOVA1 Contact Centers conducted a...
