Top Ten Worst Companies to Call in 2020 #onholdwith
2020 was the year that companies finally realized that nobody escapes a call surge. At first, we thought it would be unfair to measure companies in a crisis with the same yardstick we use in...
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2020 was the year that companies finally realized that nobody escapes a call surge. At first, we thought it would be unfair to measure companies in a crisis with the same yardstick we use in...
2020 was the year that companies finally realized that nobody escapes a...
AI has been making a relentless assault on the contact center for...
Over the past few years, CX has become more than just a...
We've all seen the stories: Customers left on hold for hours, sometimes...
If you thought you could automate the voice channel out of the...
When hiring new talent, it’s easy to get caught up in qualifications...
We spent the last couple of months asking influencers and industry leaders...
As the contact center continues to evolve rapidly, it’s important to take...