How to Evaluate Call Center Manager Performance
Managers are integral to your call center's success. Check out these best practices for conducting call...
Editor's Pick
How to Create a Customer Service Strategy That Drives Business Growth
As a call center leader, you have one main goal — to grow your long-term customer base. To do that, you need to keep your customers happy. Call center performance is heavily weighed on customer...
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Latest Blog Posts
How Tone of Voice Affects Customer Service
It's not what you say, it's how you say it. Here's why tone of voice is...
3 Key Strategies For Call Center Customer Service
Did you know that customer service is one of the main growth drivers for businesses? These...
How to Create a Customer Service Strategy That Drives Business Growth
Great customer service is rewarded with customer loyalty. Explore our guide for proven strategies to optimize...
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How to Create a Call Center IVR Script
Your IVR sets the tone for the customer's call center experience. If you're looking to refresh...
3 Reasons Your Call Center is Missing Benchmarks
Benchmarking is the best way to understand how your call center's performance measures up to your...
Top 4 Best Practices for Call Routing
The best call routing systems are easy and painless for callers to navigate. Explore our top...
3 Types of Call Center Environments Post-COVID
The COVID-19 pandemic has changed the call center industry forever. Here are the new types of...