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The pandemic disrupted many contact center trends, but not all of them. Some, like the move to cloud-based contact center technology, were hastened in the last year. Here are some of the ways call center...
Call routing has been around since the contact center's early days. Today,...
What does technology have to do with call center agent engagement? A...
Are you getting the most out of your Visual IVR? These 8...
Humans are essential to call centers. Find out how to keep your...
Morale running low in your call center? There are ways to incentivize...
Happy agents mean better business. We explore the importance of call center...
Gamification is one of the best ways to boost agent engagement. Check...
Do you have strategies in place to engage your call center agents?...
