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The pandemic disrupted many contact center trends, but not all of them. Some, like the move to cloud-based contact center technology, were hastened in the last year. Here are some of the ways call center...
If you’re looking for tips to improve your call abandonment rate, you’ve...
Do you know the state of your agents’ satisfaction levels? Satisfaction surveys...
Running an effective call center is all about resolving customer issues in...
You’ve probably heard the terms ASA and service level. But what do...
Still getting to grips with call center metrics and which ones are...
Over the past year, the medical field has been facing one of...
Contact center reporting can be stressful for even the most seasoned managers...
