Agent Engagement Will Be Critical for Contact Centers in 2022
Our latest report on Contact Center Trends for 2022 outlines some key reasons why you should...
Editor's Pick
Industry Report: State of the Contact Center 2022
Contact centers have experienced a wild ride throughout the pandemic - and it looks like it is continuing in a more positive direction. The global contact center industry was valued at approximately $339 billion in...
Read More 
Latest Blog Posts
Contact Center Trends: Industry Predictions for 2022
We're making some bold predictions on the CX and contact center industry in 2022. Here's a...
3 Ways COVID Changed Remote Call Center Technology Forever
The COVID-19 pandemic sparked a drastic, yet unexpected shift in call center operations. Find out how...
Create a Winning Customer Service Strategy in 6 Steps
Providing exceptional customer service can make all the difference for your business' bottom line. Take your...
Subscribe to the Fonolo Blog
Get the latest customer service blogs in your inbox once a week.Subscribe
What Soft Skills are Important in a Call Center?
Which soft skills should you be looking for in a call center agent? Here's a list...
3 Tips to Improve Call Routing in Your Contact Center
Call routing is a silent but essential tool in your contact center. Make the most of...
How to Train Your Call Center Agents to Exercise Empathy
Is empathy worth adding to your call center agent training initiatives? The answer is yes -...
The Pros and Cons of Working in a Call Center Environment
Are you suited for work in the call center industry? We have the pros and cons...