Top Ten Worst Companies to Call in 2020 #onholdwith
2020 was the year that companies finally realized that nobody escapes a call surge. At first, we thought it would be unfair to measure companies in a crisis with the same yardstick we use in...
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Contact Centers Are Using More Call-Backs Than Ever
As the contact center continues to evolve rapidly, it’s important to take...
3 Crucial Contact Center Trends in 2021
After assessing how the pandemic had changed the call center in 2020,...
How to Prepare for High Call Center Workload During the Holiday Shopping Season
Increased demand on a typical day is challenging enough, but it can...
Why the Future of the Contact Center is Remote
We thought we were bold when we said more than 65% of...
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How to Prepare Your Call Center for Shopping Season 2020
This year, the holidays are going to look very different from the...
3 Reasons Why Agent Satisfaction is the New Customer Satisfaction
We spent the last couple of months asking influencers and industry leaders...
5 Retailer Survival Tips For Holiday Shopping Season 2020
The 2020 holiday shopping season will look very different from others in...
The Impact of COVID on Contact Centers: from the Experts
As part of our State of the Contact Center in 2020 Industry...