Top Ten Worst Companies to Call in 2020 #onholdwith
2020 was the year that companies finally realized that nobody escapes a call surge. At first, we thought it would be unfair to measure companies in a crisis with the same yardstick we use in...
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2020 was the year that companies finally realized that nobody escapes a call surge. At first, we thought it would be unfair to measure companies in a crisis with the same yardstick we use in...
As the contact center continues to evolve rapidly, it’s important to take...
After assessing how the pandemic had changed the call center in 2020,...
Increased demand on a typical day is challenging enough, but it can...
We thought we were bold when we said more than 65% of...
This year, the holidays are going to look very different from the...
We spent the last couple of months asking influencers and industry leaders...
The 2020 holiday shopping season will look very different from others in...
As part of our State of the Contact Center in 2020 Industry...