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The pandemic disrupted many contact center trends, but not all of them. Some, like the move to cloud-based contact center technology, were hastened in the last year. Here are some of the ways call center...
When you first start a business, everything is on you - from...
This blog is for contact center industry newbies. It’s a quick rundown...
If you're reading this, chances are you've decided up your contact center...
Contact center technology has come a long way since its early years...
It's easy to get complacent in the call center, taking customer queries...
Many hands make light work, so the saying goes. However, it doesn’t...
The pandemic disrupted many contact center trends, but not all of them....
Looking for a secret weapon to improve customer perception? Chances are, you...
