Your best source of customer service news, views, resources, and best practices
Lots of conversations happen daily at your contact center. But do you know what’s being left unsaid? An open, communicative work environment is the key to a healthy and vibrant work culture. Saying you have...
Does your call center feel more like a burden than an asset?...
Updated May 2020: Companies place a great deal of importance on meeting...
The coronavirus has altered the way that contact centers reach out to...
If you’re on the hunt for great talent, you’ll appreciate how time-consuming...
We speak with Laura Reinhold, Member Services Manager at Credit Union of...
The training you provide to your contact center employees prepares them for...
One of the best things about our industry is that we get...
Lowering call abandonment in contact centers is what we do. It's a...
