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The pandemic disrupted many contact center trends, but not all of them. Some, like the move to cloud-based contact center technology, were hastened in the last year. Here are some of the ways call center...
Empower your customers to support themselves. These strategies using call deflection will...
Escalations are a daunting, yet inevitable part of working in a contact...
Customer service is a multi-billion-dollar industry, and its success stems from knowing...
The first step to a profitable call center is a full cost...
It's not just about the service you provide - it's about how...
Visual IVR is an indispensable tool for call centers who value their...
Need cost-cutting alternatives for your call center? We cover everything from new...
How much does a call center operation cost? Here are the core...
