Top Ten Worst Companies to Call in 2020 #onholdwith
2020 was the year that companies finally realized that nobody escapes a call surge. At first, we thought it would be unfair to measure companies in a crisis with the same yardstick we use in...
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The State of the Contact Center in 2020 | Industry Report
Shrinking budgets, growing attrition, and a scramble to deliver safe and secure...
7 Things Your Customers Want Your Contact Center to Know
Are you truly listening to your customers? Sure, your agents hear their...
How Has COVID-19 Affected Call Center Agent Turnover?
The COVID-19 pandemic threw a wrench in the works of many contact...
#OnHoldWith the Worst Offenders of the COVID-19 Pandemic
Can we all agree that being stuck on hold with a company...
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How Can Employees Affect Customer Perception?
You probably don't realize it, but your employees are losing you customers...
6 Unexpected Perks of Working as a Call Center Agent
A call center agent’s daily work isn’t particularly glamorous; the media often...
7 Easy Ways to Reduce Friction in Your Customer Experience
Both Amazon and Apple have nurtured their business growth by investing heavily...
[WEBINAR] What’s Stopping Your Credit Union From Reaching New Members?
There's a golden opportunity for credit unions in the next five years,...