Voice-powered technology has grown exponentially in the past few years. On its journey, it has become more sophisticated and intelligent, and has evolved to sound and behave more like a real human would. Advanced voice-powered technology has become a central component of call center strategies at some of the largest businesses around the world, causing many stakeholders in the customer service field to begin asking important questions about the future of call center service. Notably, many are asking whether voice-powered technology is a threat or an asset to call center employees.
Here’s a deep dive into how voice-powered technology is being integrated into call center strategies with great success.