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The pandemic disrupted many contact center trends, but not all of them. Some, like the move to cloud-based contact center technology, were hastened in the last year. Here are some of the ways call center...
Looking for a secret weapon to improve customer perception? Chances are, you...
Virtual queuing and automated call-backs may seem like new technology, but companies...
Ready to level up your call center team this year? Improving agent...
The difference between a ‘call-back’ and a ‘virtual queue’ is subtle in...
Fostering an inclusive work environment is essential if you want a high-performing...
This blog will give you a brief overview of all the virtual...
A quick and concise guide to customer perception of service and how...
A short but complete guide to how virtual queuing technology works. From...
