How to Become a Customer Experience Manager
Customer experience managers in the contact center have never mattered more. Why? Because even though most...
Editor's Pick
Customer Expectations: The Complete Guide
Companies place a great deal of importance on meeting customer expectations. According to Forrester, nearly 95% of leaders say that providing a good customer experience is a top strategic priority, and 75% want to use...
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Latest Blog Posts
SIP Trunking vs VoIP: What’s the Difference?
SIP and VoIP are two acronyms often used by call center managers who sort of know...
CX4Now: Contact Center KPIs that Matter
Do Traditional Contact Center KPIs Still Matter? KPIs monitor just about everything that happens in a...
5 Great Call Center Agent Retention Strategies
We’ve all heard about the human touch and how important it is in the CX and...
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How to Reduce Customer Complaints in the Contact Center
CCMC’s Customer Rage Study is a fascinating look at CX, designed to help customer service pros...
Self-Service: A Complete Guide for the Modern Call Center
How do self-service tools and strategies apply to your call center? Dive into our complete guide...
Industry Report: State of the Contact Center 2023
No stranger to change, the contact center industry has been ahead of the curve throughout the...
CX4Now: What Influencers Say About Self-Service in the Contact Center
Self-service is one of the hottest topics in the CX and contact center spaces. Find out...