Calculating Absenteeism in the Call Center
Absenteeism, or absence rate, is much more than simply tracking attendance. Find out how to calculate...
If you’ve been following the CX and contact center industries over the past few years, you know the landscape has drastically changed. The industry players are bigger and more intimidating, and the customers are more...
Read More Absenteeism, or absence rate, is much more than simply tracking attendance. Find out how to calculate...
Skills-based call routing sounds super technical! While there is a tech side to it, at its...
Do your call center agents know how to apply their soft skills to their daily work?...
After-call surveys give contact centers valuable insight into factors that inform CX strategy. Use these seven...
Ritchie Bros. is a big deal. Literally! As the largest auctioneer of heavy equipment and trucks...
When it comes to delivering great customer service, call center agents need some essential soft skills...
On a good day, your contact center can run like a well-oiled machine, but call center...
Think about how many phone calls your contact center receives in one day. Thousands, right? Now,...