CX4Now: CX and Contact Center Trends to Watch, According to These Influencers
We asked influencers and leaders within the CX and contact center spaces to weigh in on...
Lowering call abandonment rates in contact centers is one of the most powerful performance levers available to call center managers. It’s also what Fonolo Call-Backs do best. Reducing abandonment rates is a primary benefit of...
Read More We asked influencers and leaders within the CX and contact center spaces to weigh in on...
Airlines have dominated our list of hold time offenders this year. Find out what the Twitterverse...
If call center retention keeps you up at night, you’re not alone. In the era of...
If there’s one thing managers need to understand about digital transformation, it’s how artificial intelligence is...
Change seems to happen slowly and then all at once. The same holds when considering how...
Wondering how to use artificial intelligence (AI) in your call center? It’s a hot topic, and...
Looking to take your call center to the next level? We have the answers: find out...
Call center leaders have their work cut out for them. From training new recruits to briefing...