Your All-in-One Guide to Call Center Workforce Optimization
Optimizing your call center workforce is no simple task. We break down the process in this...
Editor's Pick
The Call-Back Tactical Handbook: 6 Ways to Optimize Call Back Software
Customer patience levels are at an all-time low right now, which is why Fonolo’s Voice Call-Backs are more vital than ever for the success of the modern contact center. Put yourself in the customer’s shoes...
Read More 
Latest Blog Posts
3 Contact Center Industry Trends You Shouldn’t Ignore
Attention contact center leaders! These are three industry trends you'll want to pay attention to this...
Industry Report: State of the Contact Center 2022
We asked ten contact center leaders and CX influencers what the most significant industry shifts were...
3 Performance Goals Every Call Center Manager Should Strive For
How do you measure the performance of a call center manager? These 3 goals are an...
Subscribe to the Fonolo Blog
Get the latest customer service blogs in your inbox once a week.Subscribe
Top 7 Call Center Management Books on the Market
Whether you're new to call center management or taking your operation to the next level, these...
A Complete Guide to Call Center Security
As more call centers move to remote and hybrid models, it's important to assess the security...
150+ Revealing Customer Service Statistics for 2022
Deliver a better customer experience in your call center by understanding these important customer service statistics.
5 Tips for a Great Social Media Customer Service Strategy
If your social media accounts are collecting dust, you're missing a key part of your customer...