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Lots of conversations happen daily at your contact center. But do you know what’s being left unsaid? An open, communicative work environment is the key to a healthy and vibrant work culture. Saying you have...
One of the best things about our industry is that we get...
Lowering call abandonment in contact centers is what we do. It's a...
Now, more than ever, your call center agents need your support. According...
There's a quote that many managers — across industries — live by....
At the risk of blowing our own trumpet, we've been hammering on...
There's always a script — a basic list of questions or responses...
At the moment, many call centers are faced with a torrent of...
If there's one thing you're going to need during a crisis, it's...
