Your best source of customer service news, views, resources, and best practices
As part of our State of the Contact Center in 2020 Industry Report, we asked industry leaders and influencers what surprised them the most about the pandemic. We were surprised at the similarities between each...
In the age of social media backlash and call-out culture, customer perception...
A recent Brand Sentiment Report from Vesta has investigated customer perceptions during...
Lots of conversations happen daily at your contact center. But do you...
Last week, our CEO, Shai Berger met with CUBroadcast and the Railroad...
Flexible working arrangements have been commonplace for some time — even prior...
The COVID-19 pandemic has impacted industries worldwide, but few others are feeling...
So, you’re hiring a new call-center agent. The reality is, finding the...
You may think that watching movies and television shows is something you...
