5 Things Customer Service Agents Should Do On Every Call
There is no question that customer service is changing quickly. From website FAQs, to live chat...
With the labor shortage, a workforce in transition, and the dynamic (but disruptive) impact of AI, managing a contact center in 2024 can be a real workout. Why not take a break from the heavy lifting...
Read More There is no question that customer service is changing quickly. From website FAQs, to live chat...
Analytics is a key part of any company’s road to success. It’s important for all departments...
This post has been updated for 2020. Read it here: Top Customer Service Conferences for 2020...
It could be argued that customer service is uniformly about a few core things: Giving...
Everyone involved in customer service wants to understand consumer channel preference. Otherwise, how can you allocate...
Consumers love to communicate with each other over text channels and, according to recent studies, they...
Every tech trend has a natural lifespan. It starts on the fringes, builds momentum with early...
These days, customers are savvier than ever. Generic, sales-heavy marketing campaigns no longer have the same...
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