The Golden Rules of Contact Center SLAs
As the official written contract shared between two parties, a service level agreement is a commitment...
With the labor shortage, a workforce in transition, and the dynamic (but disruptive) impact of AI, managing a contact center in 2024 can be a real workout. Why not take a break from the heavy lifting...
Read More As the official written contract shared between two parties, a service level agreement is a commitment...
I'm sitting here in Canada, a vast country with an ever-debated culture. Part of that debate...
The global market has become a battleground where brands fight to win consumers. From new entrants...
We got a lot of feedback on last week’s blog, both in private and in public...
Customer support is currently standing at a crossroads: One road leads to exciting automated technologies, and...
He-Man had the right idea when he held aloft his sword and transformed into his mightiest...
You know when you’re listening to a podcast interview and the guest says something and you...
Artificial Intelligence (AI) has invaded our lives and is fundamentally redefining the way we work. Across...
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