The Best Advice for Contact Centers in 2018: The Experts Weigh In
It’s a noisy little planet we live on. In contemporary times, the deafening sounds of...
With the labor shortage, a workforce in transition, and the dynamic (but disruptive) impact of AI, managing a contact center in 2024 can be a real workout. Why not take a break from the heavy lifting...
Read More It’s a noisy little planet we live on. In contemporary times, the deafening sounds of...
Nothing says summertime like lounging by the pool and reading contact center industry reports, amirite? Seriously...
Listen: We can learn a lot from cartoons. I can think of few better examples than...
Just like me, you probably remember dozens of random 1-800 phone conversations with Johns, Jacobs, or...
Last week, Facebook announced that WhatsApp could now be used as a customer service platform. We...
Stop me if you’ve heard this one: What a world we live in. Speaking as a...
As part of keeping up with the industry, we follow publicly-traded companies for which the call...
If you’re like me, you love to lose yourself in a good story. Whether they’re long...
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