The Hidden Power Structure of Cloud Call Center Vendors
The cloud has radically transformed the call center industry. This shift, now chugging along into its...
With the labor shortage, a workforce in transition, and the dynamic (but disruptive) impact of AI, managing a contact center in 2024 can be a real workout. Why not take a break from the heavy lifting...
Read More The cloud has radically transformed the call center industry. This shift, now chugging along into its...
Every year we read about what promises to be the hottest contact center trends. This list...
As a customer service leader, you know that not every interaction is going to go smoothly....
Looking for 2019's Top 10 Worst Companies to call? You can find it here. At the...
Last week, Fonolo hosted an insightful live discussion on how to handle customer service in a...
Since the inception of the voice channel, businesses have faced and overcome many obstacles to improve...
Today, changes to the contact center are a response to consumer behaviour, and not simply the...
If you’re reading this, there’s a good chance you’ve been placed on hold at least once...
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