Give Thanks to Contact Center Agents
Picture this: By dinner time tomorrow you’ll be sitting around the table enjoying a festive Thanksgiving...
With the labor shortage, a workforce in transition, and the dynamic (but disruptive) impact of AI, managing a contact center in 2024 can be a real workout. Why not take a break from the heavy lifting...
Read More Picture this: By dinner time tomorrow you’ll be sitting around the table enjoying a festive Thanksgiving...
It’s been a very busy year for acquisitions in the contact center space. The ongoing “cloud-ification”...
The call center can be a great resource for getting questions answered, but it’s typically not...
Customer service is known for high turnover rates and agent burnout, however, some professionals greatly excel...
On any given day, contact centers run the risk of experiencing a surge in call volume....
Velocity Credit Union is based in Austin and has served the area since 1947. It is...
The IVR experience (“press 1 for this… press 2 for that…”) has long been part of...
Many organizations now report that outsourcing decisions are no longer solely based on cost reduction, but...
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