These 5 Customer Experience Stories Will Melt Your Heart
We’ve all had our share of amazing customer service experiences, and we can attest that when...
With the labor shortage, a workforce in transition, and the dynamic (but disruptive) impact of AI, managing a contact center in 2024 can be a real workout. Why not take a break from the heavy lifting...
Read More We’ve all had our share of amazing customer service experiences, and we can attest that when...
Customer satisfaction, otherwise known as CSat (when referring to the contact center), indicates overall customer happiness....
In this handy playbook, contact center leaders will learn the ins and outs of improving customer...
Last week, Fonolo hosted a very insightful and engaging Google Hangout discussing the future of chat-for-commerce...
Every third Thursday, at the beginning of every quarter, is known as #GetToKnowYourCustomersDay. In the name...
A recent report discussing the 2017 customer service benchmark researched 500 companies across the globe. It...
We’re now 6 months into the largest bankruptcy event in the history of the call center...
Messaging platforms are fast becoming the most desired method of communication among consumers and businesses thanks...
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