Top 16 Contact Center Tweeters to Follow
From bloggers, to analysts, to contact center publications, there are a lot of distinct voices discussing...
With the labor shortage, a workforce in transition, and the dynamic (but disruptive) impact of AI, managing a contact center in 2024 can be a real workout. Why not take a break from the heavy lifting...
Read More From bloggers, to analysts, to contact center publications, there are a lot of distinct voices discussing...
The “chat” style of communication, where two parties type text back-and-forth, is wildly popular with consumers....
What does customer service mean to you? One might think the answer to that question is...
Every quarter we head on over to onholdwith.com and countdown which companies are being called out...
As a call center manager, have you ever talked about deploying a call-back solution? If so,...
Recently, Shai Berger, CEO of Fonolo had the pleasure of speaking with former model turned entrepreneur,...
Almost every contact center has to develop a strategy to deal with spikes in call volume....
Facebook, Twitter and other messaging platforms have been battling fiercely to become the de facto channel...
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