Why Your Call Center Should Celebrate National Selfie Day
The “selfie” has become an essential part of internet culture today. You’re bound to find at...
With the labor shortage, a workforce in transition, and the dynamic (but disruptive) impact of AI, managing a contact center in 2024 can be a real workout. Why not take a break from the heavy lifting...
Read More The “selfie” has become an essential part of internet culture today. You’re bound to find at...
The impact of AI on the call center is a red hot topic these days. Unfortunately,...
You’re fighting a pounding headache, your long commute to work is completely mind numbing, and your...
If you’ve chosen a career as a contact center manager, it won’t take long to realize...
Were you glued to last week’s Comey testimony like I was? The Fired FBI Director had...
The objective for this year’s CCW Conference & Expo is to strengthen the contact center’s foundation...
Last week, Fonolo hosted a very insightful and engaging Google Hangout discussing the secrets behind a...
Running a call center is no easy task, they follow strict KPIs, often operate on a...
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