Is Your Call Center Spiking on Mondays? Here’s a Solution for You
Monday: It’s the start of a new week and everyone is back to reality, trying to...
With the labor shortage, a workforce in transition, and the dynamic (but disruptive) impact of AI, managing a contact center in 2024 can be a real workout. Why not take a break from the heavy lifting...
Read More Monday: It’s the start of a new week and everyone is back to reality, trying to...
Call centers are under a lot of pressure to deliver on consumer expectations while keeping costs...
Ok, we get it; the job of a call center agent can be super stressful. You’re...
Today is “National Scavenger Hunt Day”, a day created to enjoy the good ol’ fashioned fun...
At the I/O Conference this week, Google unveiled major improvements to its Google Home voice-based assistant. This...
A well-defined company culture is crucial to the morale of any business. Organizations like Amazon and Zappos have created customer-centric...
Although there's a plethora of intelligent call center technology to take advantage of, many organizations still...
When United Airlines experienced a public relations meltdown for forcibly removing a paying passenger from a...
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