Delta’s Flight Cancellations Led to a Call Center Meltdown
It’s no secret to the savvy traveller that most leading airlines will limit the number of...
With the labor shortage, a workforce in transition, and the dynamic (but disruptive) impact of AI, managing a contact center in 2024 can be a real workout. Why not take a break from the heavy lifting...
Read More It’s no secret to the savvy traveller that most leading airlines will limit the number of...
What a strange place Twitter is in. Consider the incredible influence it holds in the daily...
The conference season is upon us! This year you can catch up with Fonolo at SQM's...
Over the past few years you’ve no doubt heard about the advances in call-back technology, but...
The global market for Business Process Outsourcing (BPO) will reach over $262 Billion in the next...
We live in a world filled with numbers. From our personal lives to our professional habitats,...
The contact center is becoming quite the paradox. It must be open-ended but also secure, both...
Every year Fonolo recognizes contact centers who are dedicated to reducing hold time, thereby delivering a...
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