5 Major Customer Service Mistakes You’re Making Right Now
Every time a customer comes in contact with your brand, whether it’s in-store or online, each...
With the labor shortage, a workforce in transition, and the dynamic (but disruptive) impact of AI, managing a contact center in 2024 can be a real workout. Why not take a break from the heavy lifting...
Read More Every time a customer comes in contact with your brand, whether it’s in-store or online, each...
According to Dimension Data’s 2016 Global Contact Center Benchmarking Report, omnichannel integration is set to triple...
Every day at Fonolo, we’re involved in helping companies improve their customer experience. It’s a tough...
The call center industry is a large and evolving space. With so many moving parts and...
St. Patrick’s Day is a great excuse to drink green beer, dress up like a leprechaun,...
Industry watchers are carefully assessing the progress of the Avaya bankruptcy, which is now 50 days...
According to the 2016 Microsoft State of Global Customer Service Report almost half (44%) of global...
Having an omnichannel contact center is becoming increasingly important as channel options are diversifying and consumers...
Select the type of demo you'd like.