#GetToKnowYourCustomersDay
Is your business stuck in the past? Too comfortable or resistant to change? For many leading...
With the labor shortage, a workforce in transition, and the dynamic (but disruptive) impact of AI, managing a contact center in 2024 can be a real workout. Why not take a break from the heavy lifting...
Read More Is your business stuck in the past? Too comfortable or resistant to change? For many leading...
The customer experience has grown to be one of the leading determinants of customer satisfaction in...
First Call Resolution is one of the most commonly watched call center metrics. There’s good reason...
Waiting on hold for customer service is one of life's pet peeves, made worse if the...
As consumers become more empowered, organizations need to think about what it truly means to be...
What a huge year it was for bots! A term that was barely on the radar...
Is your call center feeling sluggish or slipping on important metrics? For instance, the global metric...
We’re always on the look-out for new industry research and we try to point our readers...
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