New Industry Report Shows Virtual Queuing Maturing
One industry report that we always anticipate at this time of year is the annual “Contact...
With the labor shortage, a workforce in transition, and the dynamic (but disruptive) impact of AI, managing a contact center in 2024 can be a real workout. Why not take a break from the heavy lifting...
Read More One industry report that we always anticipate at this time of year is the annual “Contact...
How long is too long? Standards like 80/20 for the call center industry help to guide...
Most companies realize they need a strategy to avoid leaving callers on hold. In fact, we...
It’s that time of the year when Americans feast on food and spend on shopping! Thanksgiving...
Enjoy a special presentation from Fonolo CEO Shai Berger at TADSummit on November 16th at 7:00...
2017 is quickly approaching and with that comes a new set of predictions! Since customer expectations...
Typically, we see customer service agents working independently of each other, divided by cubicles with their...
It’s been clear for a while that Salesforce has strong aspirations in the contact center space....
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