7 Customer Service Facts that Actually Add Value
Most businesses understand the value of exceptional service and how it can make-or-break customer retention. The...
With the labor shortage, a workforce in transition, and the dynamic (but disruptive) impact of AI, managing a contact center in 2024 can be a real workout. Why not take a break from the heavy lifting...
Read More Most businesses understand the value of exceptional service and how it can make-or-break customer retention. The...
The history of Movember began 17 short years ago when a local news channel reported that...
If your call center is still putting callers on hold, let me spend a few minutes...
When you're on the phone for the majority of your shift, the workday can seem quite...
It’s not rocket science: When your support line is busier than usual (or just can’t handle...
Today is a great day at the call center. The message boards assure you that all...
So, you want to be a call center manager? Maybe you’ve worked in the customer service...
Right now, the only news story you’ll see about Twitter is speculation who will acquire the...
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