[Webinar] 4 Contact Center Tips for Managing Spikes in Call Volume
Can you relate to this statement: “We are generally staffed well enough to handle normal call...
With the labor shortage, a workforce in transition, and the dynamic (but disruptive) impact of AI, managing a contact center in 2024 can be a real workout. Why not take a break from the heavy lifting...
Read More Can you relate to this statement: “We are generally staffed well enough to handle normal call...
The voice channel is here to stay. In recent years it has faced numerous technological challenges...
Are you ready to discover the latest technology and services to improve operations? We invite you...
Operating a successful contact center is rarely a simple undertaking. As any customer support manager knows,...
It’s that time of the year again! That’s right folks, tradeshow season is upon us. What...
It’s amazing to observe the rapid changes in the customer service space – the introduction of...
Picture it: Your customer service is being inundated with calls, emails, and messages through every channel...
We all know how demanding today’s consumers are. Nowhere is their patience shorter than when dealing...
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