4 Tips for Hiring the Right Agent for Your Call Center
Hiring the right customer service agent is incredibly important to the success of your contact center....
With the labor shortage, a workforce in transition, and the dynamic (but disruptive) impact of AI, managing a contact center in 2024 can be a real workout. Why not take a break from the heavy lifting...
Read More Hiring the right customer service agent is incredibly important to the success of your contact center....
The IVR (Interactive Voice Response) has been the bane of many customers’ existence since its inception....
Like the seasons following each other, the hype cycle is part of the natural order in...
We’re excited to share with you our most recent success story featuring Ascend Federal Credit Union....
It’s a six-letter word that most doctors tell their patients to beware of, or they could...
This blog series explores terminology related to customer service that is either new, evolving or uncertain....
This isn't my normal posting time-slot, but I just had to put down a few thoughts on...
So, you’re working on auto-pilot eh? (Yes, I’m Canadian.) I get it; we all tend to...
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