5 Big Call Center Mistakes to Watch Out For [Infographic]
We live in the age of the customer and increasing expectations are making it harder than...
With the labor shortage, a workforce in transition, and the dynamic (but disruptive) impact of AI, managing a contact center in 2024 can be a real workout. Why not take a break from the heavy lifting...
Read More We live in the age of the customer and increasing expectations are making it harder than...
The world of customer service is ever expanding, making it a complicated and dynamic space to...
It might seem like a simple job, but being successful in the customer service industry requires...
UPDATE 2017/1/19: Avaya declared Chapter 11 bankruptcy today. UPDATE 2016/9/1: Genesys announced today it is buying Interactive...
Why is it that credit unions top the charts for customer satisfaction compared to other financial...
The customer experience has transformed significantly over the last century. From 1900 until the 1960s we...
Live chat is an essential tool for contact centers aiming to improve customer engagement with an...
Recently, we saw a catastrophic customer service meltdown at Southwest Airlines, initiated by an unforeseen IT...
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