Is the Voice Channel Still Relevant to Contact Centers?
Outside of traditional live agent conversations, there are many different channels customers can use to get...
With the labor shortage, a workforce in transition, and the dynamic (but disruptive) impact of AI, managing a contact center in 2024 can be a real workout. Why not take a break from the heavy lifting...
Read More Outside of traditional live agent conversations, there are many different channels customers can use to get...
Contact center operations and the technology that’s used to aid the experience has progressed tremendously over...
At Fonolo, we’re always on the look-out for new industry research, studies, surveys and whitepapers. It’s...
The standard impression of a call center workplace is quite negative. Professionals might describe it as...
Customer service has never been work for the weak. It takes someone with great self-control, a...
Nowadays, customer service is more than just responding to queries; it’s a full blown strategic department...
“Ten years ago there was no web chat, smart phone apps, social media, and very little...
Bloggers conversing about the call center space will often write about how to make an agent’s...
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