Is a Call Center Just a CRM Feature?
Is the call center destined to be just a CRM feature? Or is it the other...
With the labor shortage, a workforce in transition, and the dynamic (but disruptive) impact of AI, managing a contact center in 2024 can be a real workout. Why not take a break from the heavy lifting...
Read More Is the call center destined to be just a CRM feature? Or is it the other...
Last week, Fonolo released an eBook called “Mastering CX in the Contact Center: 7 Tips to...
Last week, Fonolo hosted yet another insightful Google Hangout discussing the hottest topic in the customer...
Picture this: Rows upon rows of cubicles, bright fluorescent lights flickering on the ceilings, a host...
It seems like a simple question, but it comes with a complicated answer. Most organizations would...
Last month, Facebook made an announcement that would allow businesses to automate its customer service through...
The burning questions for the customer service industry today are which channels of communication are currently...
Last year Fonolo was honored to win “Best Technology Solution Provider” at Call Center Week Excellence,...
Select the type of demo you'd like.