Contemplating Outsourcing Your Call Center?
Customer service is a costly undertaking and getting more expensive, which is why most businesses will...
With the labor shortage, a workforce in transition, and the dynamic (but disruptive) impact of AI, managing a contact center in 2024 can be a real workout. Why not take a break from the heavy lifting...
Read More Customer service is a costly undertaking and getting more expensive, which is why most businesses will...
It can be tough to maintain a healthy diet while working in a call center, but...
According to a recent study by Contact Center Pipeline, nearly 25% of call centers report their...
There's a quote that many managers — across industries — live by. You may have heard...
Last week Avaya held their executive partner forum, the most exclusive event for Avaya partners, In...
As a call center director you’ve certainly asked the question, “Should we build a call center...
72% of customers who make a complaint on Twitter expect the company to respond within one...
Messaging is growing at a breathtaking pace. The top 4 messaging apps have almost 3 billion...
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