Last week, Fonolo hosted yet another insightful Google Hangout discussing the hottest topic in the customer service space – chatbots. The glaring question was, is chatbots the new reality or just hype? This fabulous panel of chat experts was on a mission to separate fact from #botmainia fiction. To save you some time, we’ve extracted video snippets showcasing highlights from the discussion.
First, let’s take a quick look at the panel of speakers: Dan Miller, Lead Analyst and Founder at Opus Research, Chris Vieville, Director of Sales and Marketing at SnapEngage, Karl Pawlewicz, Voice of Olark at Olark, Reagan Miller, Vice President Chat Agent Services at 7, and Shai Berger, CEO and Co-Founder at Fonolo.