How to Monitor Call Center Performance
Imagine a month of perfect performance at a call center: Agents take incoming phone calls like...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Imagine a month of perfect performance at a call center: Agents take incoming phone calls like...
Contact center reporting can be stressful for even the most seasoned managers and directors. Even with...
Does your call center feel more like a burden than an asset? You’re not alone —...
While today’s tech-savvy consumers are using more non-voice channels to connect with businesses, the act of...
After the grounding of all Boeing 737 Max 8 aircraft, calls to Air Canada’s customer service...
The CX industry is an incredibly dynamic one. Its ever-changing nature means that, in order for...
Every call center faces the problem of unpredictable spikes in call volume. Sometimes the causes are...
Last week, Fonolo hosted an insightful live discussion on the top call center metrics you need...