How to Monitor Call Center Performance
Imagine a month of perfect performance at a call center: Agents take incoming phone calls like...
Tag: abandon-rates
How to Overcome Challenges with Your Call Center Metrics
Contact center reporting can be stressful for even the most seasoned managers and directors. Even with...
4 Ways to Improve Contact Center Operational Efficiency
Does your call center feel more like a burden than an asset? You’re not alone —...
Are You Prepared for Unpredicted Spikes in Call Volume?
While today’s tech-savvy consumers are using more non-voice channels to connect with businesses, the act of...
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Are You Prepared for Unpredicted Spikes in Call Volume? [Webinar]
After the grounding of all Boeing 737 Max 8 aircraft, calls to Air Canada’s customer service...
How a Furniture Retailer Boosted CSaT with Call-Backs
The CX industry is an incredibly dynamic one. Its ever-changing nature means that, in order for...
How to Successfully Handle Call Volume During Peak Times Webinar
Every call center faces the problem of unpredictable spikes in call volume. Sometimes the causes are...
Live Discussion on Top Call Center Metrics Highlights
Last week, Fonolo hosted an insightful live discussion on the top call center metrics you need...