5 Reasons Why Call Centers Should Not Send People to Voicemail
It happened again. I was calling a service provider (a shipping company). First I heard "All...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
It happened again. I was calling a service provider (a shipping company). First I heard "All...
Even the best service providers experience periods of peak volume in their call center. When that...
That's the cheeky tagline from our automated service that collects tweets from people who complain about...
The holiday season brings both challenges and opportunities for retailers. With the increased shopping activity, the...
Having been raised by British parents, my inner monologue has an English accent. So when I'm...
Often prospective customers will tell me that hold times "aren't an issue" with their call center....
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