Is an 80/20 Service Level Your Call Center’s ‘North Star’?
The concept of a “North Star” metric has become a fashionable discussion among start-up culture. The...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
The concept of a “North Star” metric has become a fashionable discussion among start-up culture. The...
In this handy playbook, contact center leaders will learn the ins and outs of improving customer...
Measuring and improving call center metrics can be a pain point for executives. Your call center...
Although the concept of replacing hold-time with a call-back has been around for decades, changes in...
Maintaining and improving the customer experience is important for most, if not all organizations. However for...
In a modern multi-channel contact center agents should have the ability to handle several customer interactions...
Contact center call-backs are an under-used and under-appreciated technology. The basic concept has been around for...
Measuring and improving call center metrics can be a pain point for executives. Your call center operates...