5+ Effective Ways to Reduce Abandon Rates in Your Call Center
Lowering call abandonment in contact centers is what we do. It's a...
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Lowering call abandonment in contact centers is what we do. It's a...
The concept of a “North Star” metric has become a fashionable discussion...
In this handy playbook, contact center leaders will learn the ins and...
Measuring and improving call center metrics can be a pain point for...
This week we present a new installment in our “Pitfalls” series which...
Although the concept of replacing hold-time with a call-back has been around...
Maintaining and improving the customer experience is important for most, if not...
It goes without saying that making your customers wait so long that...