Video Case Study: Lowering Abandonment Rate
Many call centers have a tough challenge with abandonment rates. As we all know, customers hate...
Tag: abandonment-rates
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17 Important Customer Experience Statistics for the Call Center
Every contact center has the potential to deliver a great customer experience. An organization's ability to...
Webinar: How to Boost Customer Satisfaction in Your Contact Center
Replace hold-time with a call-back! Waiting on hold is a top complaint with the call center...